Social Media & Public Communications Policy

Pageanz Worldwide recognises that public communications and social media activity have a direct impact on reputation, safety, relationships, and trust.

This policy sets clear standards for responsible, respectful, and professional communication across all public, digital, and media platforms, whether official or personal where affiliation with Pageanz Worldwide is visible.

Purpose

The purpose of this policy is to:

  • Protect the reputation and integrity of Pageanz Worldwide

  • Ensure consistent, respectful public messaging

  • Prevent misinformation, harm, or reputational damage

  • Safeguard participants, particularly children and vulnerable persons

  • Clarify expectations for online and public conduct

Scope

This policy applies to all individuals associated with Pageanz Worldwide, including:

  • Directors and governance members

  • Management and staff

  • Contractors and consultants

  • Volunteers

  • Contestants and participants

  • Judges, coaches, mentors, and trainers

  • Partners, sponsors, and affiliates

This policy applies to:

  • Official Pageanz Worldwide accounts

  • Personal accounts where Pageanz Worldwide affiliation is stated or implied

  • Media interviews and public statements

  • Online forums, messaging platforms, and digital communities

Guiding Principles

  • All public communications must reflect:

    • Integrity and professionalism

    • Respect and cultural safety

    • Accuracy and accountability

    • Safeguarding awareness

    • Brand alignment

Official Communications

5.1 Authorised Spokespersons

Only authorised individuals may:

  • Speak to media on behalf of Pageanz Worldwide

  • Issue official statements

  • Represent organisational positions publicly

All media enquiries must be directed to management or the designated spokesperson.


5.2 Accuracy & Approval

Official communications must:

  • Be accurate and factual

  • Avoid speculation or commentary on unresolved matters

  • Be approved where required

Personal Social Media Use

Individuals must ensure that:

  • Personal opinions are not presented as official positions

  • Confidential, sensitive, or internal information is not shared

  • Content does not undermine Pageanz Worldwide values or policies

  • Titles, affiliations, and branding are used responsibly

Where affiliation with Pageanz Worldwide is visible, conduct must remain professional at all times.

Prohibited Conduct

The following conduct is strictly prohibited:

  • Posting defamatory, misleading, or false information

  • Engaging in public disputes relating to Pageanz Worldwide

  • Sharing internal communications, complaints, or disputes

  • Harassment, bullying, or discriminatory content

  • Sexualised or exploitative content involving participants

  • Posting images or content of children or vulnerable persons without consent

  • Misuse of logos, branding, titles, or intellectual property

Safeguarding & Privacy

All online activity must comply with:

  • Child & Vulnerable Persons Safeguarding Policy

  • Privacy and data protection obligations

Safeguarding concerns arising online will be treated with the same seriousness as in-person concerns.

Crisis & Sensitive Situations

In situations involving:

  • Complaints or disputes

  • Safeguarding matters

  • Legal issues

  • Reputational risk

Individuals must not post, comment, speculate, or engage publicly.

All communications will be managed centrally by Pageanz Worldwide.

Monitoring & Response

Pageanz Worldwide reserves the right to:

  • Monitor public references to the organisation

  • Request removal of inappropriate content

  • Respond publicly where necessary to protect reputation or safety

Reporting Concerns

Any concerns regarding inappropriate online conduct must be reported promptly through:

  • Management

  • Complaints & Disputes Resolution process

  • Whistleblower process (where applicable)

Consequences of Breach

Breaches of this policy may result in:

  • Request to remove content

  • Formal warning

  • Suspension or removal from roles or events

  • Termination of engagement

  • Revocation of titles or affiliations

  • Referral to external authorities where required

Serious breaches may result in immediate action.

Records & Evidence

Relevant online content may be:

  • Captured

  • Documented

  • Stored securely

For investigation and compliance purposes.

Policy Review

This policy will be reviewed:

  • Every two years

  • Following serious incidents or changes in digital platforms

  • When legislation or organisational needs change

Acknowledgement

By representing or engaging with Pageanz Worldwide publicly or online, individuals acknowledge their responsibility to comply with this Social Media & Public Communications Policy.