Social Media & Public Communications Policy
Pageanz Worldwide recognises that public communications and social media activity have a direct impact on reputation, safety, relationships, and trust.
This policy sets clear standards for responsible, respectful, and professional communication across all public, digital, and media platforms, whether official or personal where affiliation with Pageanz Worldwide is visible.
Purpose
The purpose of this policy is to:
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Protect the reputation and integrity of Pageanz Worldwide
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Ensure consistent, respectful public messaging
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Prevent misinformation, harm, or reputational damage
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Safeguard participants, particularly children and vulnerable persons
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Clarify expectations for online and public conduct
Scope
This policy applies to all individuals associated with Pageanz Worldwide, including:
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Directors and governance members
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Management and staff
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Contractors and consultants
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Volunteers
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Contestants and participants
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Judges, coaches, mentors, and trainers
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Partners, sponsors, and affiliates
This policy applies to:
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Official Pageanz Worldwide accounts
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Personal accounts where Pageanz Worldwide affiliation is stated or implied
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Media interviews and public statements
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Online forums, messaging platforms, and digital communities
Guiding Principles
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All public communications must reflect:
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Integrity and professionalism
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Respect and cultural safety
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Accuracy and accountability
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Safeguarding awareness
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Brand alignment
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Official Communications
5.1 Authorised Spokespersons
Only authorised individuals may:
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Speak to media on behalf of Pageanz Worldwide
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Issue official statements
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Represent organisational positions publicly
All media enquiries must be directed to management or the designated spokesperson.
5.2 Accuracy & Approval
Official communications must:
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Be accurate and factual
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Avoid speculation or commentary on unresolved matters
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Be approved where required
Personal Social Media Use
Individuals must ensure that:
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Personal opinions are not presented as official positions
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Confidential, sensitive, or internal information is not shared
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Content does not undermine Pageanz Worldwide values or policies
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Titles, affiliations, and branding are used responsibly
Where affiliation with Pageanz Worldwide is visible, conduct must remain professional at all times.
Prohibited Conduct
The following conduct is strictly prohibited:
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Posting defamatory, misleading, or false information
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Engaging in public disputes relating to Pageanz Worldwide
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Sharing internal communications, complaints, or disputes
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Harassment, bullying, or discriminatory content
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Sexualised or exploitative content involving participants
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Posting images or content of children or vulnerable persons without consent
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Misuse of logos, branding, titles, or intellectual property
Safeguarding & Privacy
All online activity must comply with:
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Child & Vulnerable Persons Safeguarding Policy
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Privacy and data protection obligations
Safeguarding concerns arising online will be treated with the same seriousness as in-person concerns.
Crisis & Sensitive Situations
In situations involving:
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Complaints or disputes
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Safeguarding matters
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Legal issues
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Reputational risk
Individuals must not post, comment, speculate, or engage publicly.
All communications will be managed centrally by Pageanz Worldwide.
Monitoring & Response
Pageanz Worldwide reserves the right to:
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Monitor public references to the organisation
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Request removal of inappropriate content
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Respond publicly where necessary to protect reputation or safety
Reporting Concerns
Any concerns regarding inappropriate online conduct must be reported promptly through:
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Management
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Complaints & Disputes Resolution process
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Whistleblower process (where applicable)
Consequences of Breach
Breaches of this policy may result in:
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Request to remove content
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Formal warning
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Suspension or removal from roles or events
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Termination of engagement
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Revocation of titles or affiliations
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Referral to external authorities where required
Serious breaches may result in immediate action.
Records & Evidence
Relevant online content may be:
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Captured
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Documented
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Stored securely
For investigation and compliance purposes.
Policy Review
This policy will be reviewed:
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Every two years
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Following serious incidents or changes in digital platforms
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When legislation or organisational needs change
Acknowledgement
By representing or engaging with Pageanz Worldwide publicly or online, individuals acknowledge their responsibility to comply with this Social Media & Public Communications Policy.